Feb 17, 2021 • 56M

#10: Building Healthy On-call Culture - Serhat Can

 
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Candost Dagdeviren
Software World Podcast uncovers journeys of people and software systems. I sometimes interview the uncelebrated (or famous) experts or sometimes talk alone about a topic I'm researching or thinking about.
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Being in the on-call rotation requires a different set of skills. Some people think that they build resilient systems so that they don't need on-call. The purpose of on-call is not to blame someone but to find the root cause.

This week, we talked about building healthy on-call culture and how engineers should approach on-call. 

My guest was Serhat Can. Serhat is a Tech Evangelist at Atlassian, AWS Community Hero, and Global Core Organizer of devopsdays.  

We talked about 

  • Which engineers should be on-call?

  • What are the must-have things in on-call?

  • How has DevOps changed on-call?

  • What does the healthy on-call culture look like?

  • What is a post-mortem, and how to write it? 

and many more!  

Serhat's Twitter: @srhtcn